Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags (if applicable), and in its original packaging. A receipt or proof of purchase is required.

To start a return, you can contact us at ruggedroots.store@gmail.com.

If your return is accepted, we will provide instructions on how and where to send your item. Items sent back without prior approval will not be accepted.

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Damages & Defective Items

Please inspect your order upon arrival and contact us within 72 hours of delivery if the item is defective, damaged, or incorrect.

For all defect-related claims, we require photo or video evidence of the issue so we can properly evaluate the claim.

Once reviewed, we will determine the appropriate resolution, which may include:

• Replacement of the item
• Partial refund
• Full refund (in approved cases)

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Physical Damage / Misuse

Items showing signs of physical damage after delivery (including drops, water damage, impact damage, or improper use) are not eligible for return, replacement, or refund under warranty.

We may still review these cases on a discretionary basis.

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Exchanges

The fastest way to get the correct item is to contact us first. If your exchange is approved, we will replace the item directly or provide return instructions if needed.

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Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, refunds will be processed to your original payment method within 10 business days.

Please note that banks and credit card companies may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

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Contact

For any questions about returns or support, contact us at:
ruggedroots.store@gmail.com